PATIENT LIAISONS: BRMC and OGH introduced Patient Experience Liaisons throughout the hospitals' patient care units to help assure that the concerns of our hospitalized patients are addressed as efficiently and as effectively as possible. Working alongside nursing staff members, the patient care liaisons’ sole focus is interacting with all hospitalized patients in order to improve their hospital experience. The liaisons, who are nursing assistants, provide “real time” assistance to patients in order to optimize patient comfort and minimize patient frustrations.