Publicly Reportable Metrics

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States. The survey is for adult inpatients, excluding psychiatric patients. Click here to read HCAHPS article about our patient experience initiatives. 

View our most recent HCAHPS survey results for Olean General Hospital and Bradford Regional Medical Center

Not all hospital report cards are created equal.

Click here to learn more about how hospitals' quality scores are measured and reported.